Your new Clearlight Far Infrared Sauna will generally be dispatched within 2-3 days after we have received
your final payment, if the sauna is in stock. Due to the pandemic and a vast increase in demand, we
currently have longer waiting times than usual. The waiting time varies per model, so please contact our
team to find out a more specific indicative timeframe. As part of our commitment to exceptional customer
service, we ship every Clearlight Infrared Sauna with the highest possible level of service.
As part of our commitment to exceptional customer service, we ship every Clearlight Infrared
Sauna with a few higher levels of service.
Our freight carrier will call to schedule an appointment to deliver your sauna. There is no worry that
your sauna will arrive unexpectedly.
Your sauna will arrive with 3-5 boxes packed tightly on a large pallet, delivered on a truck to ensure
that any possibility of freight damage is minimised.
The delivery driver will move your sauna off of the truck in front of your home, or business. For
liability reasons it’s a kerbside delivery, which means that the driver cannot carry the boxes inside your
home. Before accepting and signing for delivery, carefully inspect the pallet for any possible damage. If
there is any visible damage please note them down on the delivery slip, get it signed by the driver and
take some photos. Afterwards please contact one of our Customer Support agents immediately.
If installing yourself, together with 2-3 helpers, take the boxes off the pallet, unpack each box carefully
and start the installation using the provided manual. Installation will take between one to five hours,
depending on the chosen model, size and location of the installation.