FREQUENTLY ASKED QUESTIONS

The idea behind infrared therapy is to heat your body directly with far infrared heat. In a traditional sauna you are just sitting in a hot room of 80°C-105°C. In an infrared sauna, the heat is heating your body directly and only 20% of the heat is heating the air. You want to heat your body core, meaning your front core and your back core. Your body absorbs the infrared heat and reacts to it. The gentle infrared heat raise your core body temperature and stimulates your metabolism, lymphatic system, immune system and your cardiovascular system. Your body’s response to that is to sweat profusely. In addition to the infrared heat triggering a profuse sweat, the water in our bodies also resonates with far infrared heat and this also helps with the detoxification process. With this in mind, you now understand why we stress the importance of having heaters all around you in an infrared sauna. If you do not have front heaters in your sauna, you will not raise your core body temperature as well and you will not receive as much of the desired effect. All of our Clearlight Infrared Saunas have heaters all around you… on your front, back, sides, calves and legs. We call this 360° heat.

The traditional sauna for thousands of years has been made predominantly from close grain cedar for many reasons:

1. Cedarwood is soft wood that resists cracking and splitting caused by the heating up and cooling down in the sauna. No sauna wood lasts longer than cedarwood.

2. Cedarwood contains aromatic oils that are known for their healing and cleansing properties to aid detoxification during the sauna. Cedarwood can also help disperse excess fluids throughout the body.

3. Cedarwood is naturally anti-fungal and anti-bacterial owing to the unique properties of the cedar oil. This is especially important in the sauna where bodies, moisture and heat combine to make the environment perfect for molds and bacteria.

4. Cedarwood is one of the most beautiful woods available ranging from a very light honey to a deep walnut shade.

5. Cedarwood smells good and gives you a true experience. Normally a “non-aromatic”cedar is used in sauna construction that is very subtle and satisfying to the senses.

6. Cedarwood can be easily sanded inside the sauna to remove any stains caused by perspiration and to bring back the fresh cedar smell.

7. There is a lot of misinformation about cedar wood on the internet. The Environmental Protection Agency (EPA) put it best in their September, 1993 report: “EPA believes it is unnecessary to regulate these products because they pose little or no risk to human health or the environment…EPA is not aware of any evidence of injury to human health or the environment due to their use.

Cedar is non-toxic according to the Regulatory Information for Cedar from the Environmental Protection Agency(EPA) and World Health Organization(WHO). Please note that an extremely small percentage of the population cannot tolerate the smell of cedarwood. These people have multiple chemical sensitivities(MCS). These people cannot as a rule tolerate any aromatic oils, perfumes, shampoos or herbs. This is unfortunate, but for the rest of us, cedarwood is the sauna wood of choice. We offer nordic spruce models for people with MSC. Our spruce models offer all the therapeutical benefits, as we do not compromise. Nordic spruce is hypoallergenic and it has a nice bright color.

Clearlight prides itself on being one of the few companies that provides you with a genuine lifetime warranty on the entire sauna – heaters, wood, controls and electrical. Your Clearlight Infrared Sauna is built in a modular fashion so replacing parts or panels is never an issue. We only use the highest quality materials in each Clearlight Infrared Sauna to minimize the possibility of warranty issues. Very few infrared sauna companies offer this type of warranty.

The infrared frequency of any infrared heater is determined by the surface temperature of the heater itself. The lower the surface temperature of the heater, the longer the infrared wave and the more beneficial the infrared heat will be. Our large True Wave II™ heaters run at an optimal surface temperature producing exceptional quality far infrared heat. This means our heaters produce the majority of the infrared heat in the vital wave range of 5 to 15 microns with a good portion of wavelengths at 9.4, the optimal absorption range of far infrared by the human body. Only Clearlight Infrared True Wave II heaters combine the high infrared output of ceramic with long wave carbon infrared heat to produce the most effective infrared heaters available. You can only find this patented combination at Clearlight Infrared Saunas!

Infrared heat is completely safe and all objects give off and receive infrared heat. In fact, it is so safe, hospitals use similar heaters to warm newborns. Infrared is a part of nature and essential for life. The human body gives off and receives infrared in the far infrared band. When a mother rubs a babies stomach to relieve pain, it is the infrared heat from her hand that is causing the healing effect. We have tuned our True Wave heaters to give off far infrared in this same range for maximum absorption by your body and for maximum therapeutic benefits.

Yes, you can put our uniquely designed Outdoor Saunas outside. The special design and construction of our Outdoor Sauna will ensure that your cabin reaches the desired temperature and is also adequately protected from the elements as they can withstand most weather conditions*.

*The outdoor sauna comes with a mandatory cover in order to ensure longevity of the external material during all weather conditions.

Our Indoor Sauna range cannot be placed outside as they will not be able to reach the desired temperatures due to colder weather conditions outside. The indoor saunas will also not be able to withstand the weather conditions safely and thus will not be covered by our Limited Lifetime Warranty.

Please consult one of our infrared sauna specialists for more information about putting your sauna outside. Contact us here.

Your new Clearlight Far Infrared Sauna will generally be dispatched within 2-3 days after we have received your final payment, if the sauna is in stock. Due to the pandemic and a vast increase in demand, we currently have longer waiting times than usual. The waiting time varies per model, so please contact our team to find out a more specific indicative timeframe. As part of our commitment to exceptional customer service, we ship every Clearlight Infrared Sauna with the highest possible level of service.

As part of our commitment to exceptional customer service, we ship every Clearlight Infrared Sauna with a few higher levels of service.

1. Our freight carrier will call to schedule an appointment to deliver your sauna. There is no worry that your sauna will arrive unexpectedly.
2. Your sauna will arrive with 3-5 boxes packed tightly on a large pallet, delivered on a truck to ensure that any possibility of freight damage is minimised.
3. The delivery driver will move your sauna off of the truck in front of your home, or business. For liability reasons it’s a kerbside delivery, which means that the driver cannot carry the boxes inside your home. Before accepting and signing for delivery, carefully inspect the pallet for any possible damage. If there is any visible damage please note them down on the delivery slip, get it signed by the driver and take some photos. Afterwards please contact one of our Customer Support agents immediately.

If installing yourself, together with 2-3 helpers, take the boxes off the pallet, unpack each box carefully and start the installation using the provided manual. Installation will take between one to five hours, depending on the chosen model, size and location of the installation.

Yes. The ideal way to use a Clearlight Infrared Sauna is to have the infrared heaters on the entire time producing the optimal infrared heat you desire. Infrared heat is most effective at lower temperatures as sweat oils secrete at lower temperatures and this sweat is different than water sweat. Your Clearlight Infrared sauna is designed to heat your body more so than to heat the cabin (about 80% of the heat heats your body and 20% of the heat heats the sauna cabin).

Don’t be fooled by other manufacturers that offer constant infrared heat by reducing the output of their heaters. At the reduced output you are not receiving optimal infrared heat

At Clearlight our goal is to make your infrared sauna buying experience simple, efficient and easy. Our promise is to ensure your total satisfaction. Shipping damage claims are rare, but they do happen. In the event of shipping damage we will promptly replace or fix the damage to your satisfaction. To see our full Shipping and Returns Policy, please go to our Shipping and Returns Policy page

Assembly of your Clearlight Infrared Sauna is quick and easy. It usually takes two people about one to three hours to assemble the sauna. No tools are required for the overall assembly except for standard screw driver for the door handle. An allen key is provided to fit the glass parts for the Sanctuary Saunas. Your Clearlight Infrared Sauna is pre-wired and made with precision craftsmanship so it connects together with ease.

We build your Clearlight Infrared Sauna in our factory and every sauna is built and tested to ensure it meets our strict quality control standards. We then disassemble it, box it up and ship it to you. This way we ensure you will receive your sauna in perfect condition.

You will also get a detailed printed manual with the sauna and our support team is happy to assist via phone, Skype, WhatsApp, email etc.

We are also happy to arrange an installation for you. Please get in touch for more information.

The saunas are also easy to disassemble.